Refund and Returns Policy

At VISION, we strive to ensure that you are completely satisfied with your purchase. However, if you are not fully satisfied, we offer a straightforward return and refund process as outlined below:

*1. Return Policy*

– You can return items purchased from VISION within 3 days of receiving your order.
– To be eligible for a return, the item must be in its original condition: unworn, unwashed, with all original tags and packaging intact.
– The following items are non-returnable:
– Custom-made or personalized items
– Items that have been used or damaged after delivery
– Intimate apparel (if applicable)

*2. How to Initiate a Return*

To initiate a return, please follow these steps:
1. Contact our customer support team at visionzone29@gmail.com 0596906437 within a days of receiving your order. Please provide the order number and the reason for the return.
2. Our team will guide you through the return process and provide a return authorization number (if applicable).
3. Ship the item back to us at the address provided by our customer support team. Please use a trackable shipping service to ensure the item is returned safely. The cost of return shipping is the responsibility is by us(VISION), unless the item is defective or incorrect.

*3. Refund Policy*

– Once we receive the returned item and verify that it meets the return requirements, we will process your refund within business days.
– Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few days for the refund to appear in your account, depending on your payment provider.
– Shipping fees are non-refundable unless the item is faulty or the wrong item was shipped.

*4. Exchange Policy*

– If you would like to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item.
– If the exchange is due to an error on our part (e.g., incorrect item sent), we will cover the cost of return shipping.

*5. Damaged or Defective Items*

– If you receive a damaged or defective item, please contact our customer support team immediately, and we will resolve the issue.
– We may request that you provide photos of the damage or defect as part of the process.
– If the product is deemed defective or damaged during shipping, we will issue a full refund or send a replacement at no additional cost.

*6. International Returns and Refunds*

– For international orders, the return process is the same as for domestic orders. However, the customer is responsible for any return shipping costs, import duties, or taxes associated with the return.
– Please note that international refunds may take longer to process due to the time required for international transactions.

*7. Final Sale Items*

– Items marked as “Final Sale” or “Non-Returnable” cannot be returned, exchanged, or refunded, except in cases of defective merchandise.

*8. Contact Information*

If you have any questions about our Return and Refund Policy, please contact our customer support team:

– Email: visionzone29@gmail.com