Dispute Resolution

At VISION , we value our customers and aim to resolve any disputes in a fair, prompt, and amicable manner. If a disagreement arises, we encourage you to contact our customer support team directly at VISIONZONE29@GMAIL.COM to attempt to resolve the issue quickly and fairly.
1. *Informal Resolution*
Before pursuing any formal procedures, we ask that you first contact us to try to resolve the issue. We are committed to resolving customer disputes through customer service and communication. If you are not satisfied with the outcome, we will explore other means of resolution.
2. *Formal Dispute Resolution*
If an issue cannot be resolved informally, we agree to engage in a *mediation* process as a means of resolving the dispute before resorting to legal action. Both parties will select a neutral third-party mediator who will assist in finding a mutually agreeable solution.

3. *Arbitration*
If mediation does not resolve the dispute, both parties agree that the dispute will be submitted to *binding arbitration. Arbitration will be conducted under the rules of *[Insert arbitration body, e.g., the Saudi Center for Commercial Arbitration]* and will take place in *[location, e.g., Saudi Arabia]**. The decision of the arbitrator will be final and legally binding.

4. *Governing Law and Jurisdiction*
This Dispute Resolution section, as well as the general Terms and Conditions of Sale, are governed by the laws of *[Saudi Arabia]. Any disputes that cannot be resolved through mediation or arbitration will be brought before the competent courts in *[specific location or jurisdiction]**, and the parties consent to the exclusive jurisdiction of those courts.

5. *Exceptions*
Notwithstanding the above, we may seek immediate relief or injunctions from a court in the case of violation of intellectual property rights, misuse of confidential information, or other cases where immediate legal action is necessary.