Return Policy

At VISION , we want you to be fully satisfied with your purchase. If you are not completely happy with your items, we offer a clear and easy return process.

 *1. Return Eligibility*

– You may return items within 3 days** from the date you received your order.

– The items must be in *new, unused, and resalable condition*.

– The products should be *unworn, **unwashed, and with **all original tags* and packaging intact.

– Certain items are *non-returnable*:

– Custom or personalized items

– Intimate wear or lingerie (if applicable)

 *2. How to Return an Item*

To initiate a return, follow these steps:

1. *Contact Us: Reach out to our customer service team at **VISIONZONE29@GMAIL.COM* within *A (1) days* of receiving your order. Please include your order number and the item(s) you wish to return.
2. *Return Authorization: Our customer support team will provide you with a **Return Authorization Number* and instructions for returning your item.
3. *Return Shipping: Ship the item back to us using a **trackable shipping method* to the address provided by our team. *Return shipping costs* are the responsibility of our brand unless the item is defective or incorrect.
4. *Inspection*: Once we receive your returned item, we will inspect it to ensure it meets the return criteria.

*3. Refunds*

– If your return is approved, we will process a *refund* to your original payment method within *7 to 14 business days*.

– Please note that *shipping fees* are *non-refundable* unless the return is due to an error on our part, such as receiving the wrong item or a defective product.

– *Partial Refunds*: In some cases, we may issue a partial refund if the item is not in its original condition, is damaged, or has missing parts.

 *4. Exchanges*

– If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired product.

– If the exchange is due to an error on our part (such as sending the wrong item or a defective product), we will cover the cost of return shipping and send you the correct item.

 *5. Damaged or Defective Items*

– If you receive an item that is damaged or defective, please contact us immediately at *visionzone29@gmail.com* with photos of the damage.

– We will offer a full *refund* or send a *replacement* at no additional cost.

 *8. Contact Us*

If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact our customer service team:

– *Email*: visionzone29@gmail.com